Refund policy

Every MEQENET piece is printed and sewn after you order it. Nothing is held in
stock, which means a returned garment cannot be resold. Our policy is built
around that.

Damaged, defective or misprinted. If your order arrives damaged, misprinted, or
materially different from what was shown, write to us within 30 days of
delivery with a photograph of the item and of the packing slip. We will remake
and reship it at no cost, or refund it in full, whichever you prefer. You do
not need to send the original back.

Lost in transit. If tracking shows no movement for ten business days, or shows
delivery to an address you did not enter, contact us and we will remake the
order.

Wrong size ordered. Because the piece was made to your selection, a size change
is not a defect. Contact us within 30 days and we will work something out in
good faith, though we cannot promise a free replacement. The size guide on the
Contact page is the best way to avoid this.

Change of mind. Email us within two hours of ordering and we can usually cancel
before production begins. Once production has started the piece exists only for
you and cannot be cancelled.

Incorrect address. If a parcel returns to us because the address was wrong or
incomplete, we will reship once you confirm the correct address. Reshipping is
charged at cost.

How refunds are issued. Approved refunds return to the original payment method.
Your bank or card issuer controls the timing, typically five to ten business
days after we process it.

Sale items and gift cards. Sale items follow this same policy. Gift cards are
not refundable.

How to start. Use the form on our Contact page, or reply to your order
confirmation email. Include your order number.